Responsibility
During the warranty period, we take full responsibility for equipment defects caused by our manufacturing.
Our Comprehensive Service Solutions
Supporting your industrial growth from initial investment analysis to lifelong technical maintenance and spare parts optimization.
Pre-sale Service
Pre-sale consulting by experienced sales engineers+
Our trained sales engineers are backed by the technical department to understand and maximize your production requirements.
Provide on-site consultation and service+
Our engineers can visit your site for project consultation, supported by overseas service partners when required.
Provide pick up service during your visit+
We are about 100km from Shanghai and arrange suitable transport to our factory for customer visits.
Machine can be highly customized+
Sales engineers and technicians assess special requirements, project feasibility and risk before confirming a solution.
Provide turnkey solution+
We plan auxiliary equipment, workshop, utilities, feasibility, investment and the expected production return cycle.
Sale Service
Continuously inform you about project progress+
During manufacturing, our engineers share regular production updates and photographs to keep communication transparent.
Arrange your coming for machine inspection and testing+
We confirm the testing date for customer inspection, third-party review, video testing or sample requests.
Transportation packing according to local import regulation+
Packing is prepared for sea, truck or rail transport and adapted to local import policies when needed.
Free spare parts for machine long time working+
Consumable and commonly replaced spare parts are supplied to support long-term machine operation.
After-sale Service
Provide complete set of technical documents+
We provide machine and workshop layouts, electrical diagrams, operation manuals and maintenance instructions.
Provide on-site installation, commissioning, training+
Experienced engineers commission the equipment and train operators in production and preventive maintenance.
Provide machinery warranty+
The standard warranty is one year from completion of commissioning and covers manufacturing-related defects.
Provide Remote Diagnosis Service+
For smaller issues, our engineers diagnose the machine remotely through an internet-connected service laptop.
Provide lifelong, on site service, and upgrade for machine+
We provide lifelong online guidance, on-site engineer support when needed and relevant machine upgrade information.
Sufficient spare parts in stock to ensure quick delivery+
Each machine has a unique record, allowing us to identify and prepare exact spare parts even many years after delivery.
Global Presence. Worldwide Service.
With over 80 countries served, we coordinate logistics and support through trusted partners. Every XinRong machine has a unique Digital ID, giving engineers fast access to exact blueprints and spare-parts history.
80+Countries Served
24/7Live Support
15k+Spare Parts SKU
“XinRong's remote diagnosis saved us three days of downtime. The team identified the fault and shipped the part the same day.”Operations Manager, South Africa
Quick Delivery
Sufficient spare parts are stocked. If an older part is unavailable, our technical team provides an alternative plan.
20% Discount
For accessories outside the warranty period, we provide a 20% discount for existing customers.
Need Technical Support or a Custom Solution?
Our industrial specialists provide technical support and fast access to your equipment history to optimize production efficiency.